When someone is screaming at you because of their anger, make sure you don’t let your anger jump in. Raising your voice doesn’t make you ‘more’ right. Raising your voice doesn’t solve problems. Raising your voice simply raises the level of your vital signs.
Don’t raise your voice, improve your argument.
The next time you have a volatile patient, family member, provider, colleague or complete stranger raise their voice… be sure you don’t raise yours. Work smarter, not harder.
Image source: Pin by Marwa Ismail on Quotes & Wise Words | Pinterest.